Customer Service Representative - Plainview, TX

POSITION: Customer Service Representative
LOCATION: Plainview, Texas
SALARY: Negotiable, depending upon experience
AgTexas, at its sole discretion, may offer this position with a different title based upon the qualification of the candidate.
AgTexas Farm Credit Services serves approximately 2,500 borrowers in a 43 county trade territory. The association has an average volume of approximately $1.76 billion. The loan portfolio consists of cotton, peanuts, livestock, dairy, feed grains, real estate and ag-related business loans. The association territory provides diversity in production and mortgage loans as well as commodities financed.
High school diploma or equivalent and three (3) or more years of experience in general office/clerical operations. General knowledge of accounting/financial systems and loan documentation requirements. General knowledge of title insurance, crop insurance and credit life insurance documentation. Skill in oral and written communication. Basic skill level in Microsoft Office applications. Skill in delivering excellent customer service is required.
Performs intermediate-level general office support that may be somewhat complex in nature.
Performs various loan administrative and servicing duties including answering borrower's questions and routing applications, data entry, monitoring insurance requirements, and reporting.
Processes loan payments and performs related tasks required to service loans.
Greets customers and answers incoming calls to department staff, representing department or association in a professional manner. Arranges appointments and handles travel arrangements as required.
Fosters good member/public relations.
Uses computer systems to assist department in activities such as preparing reports and budgets. May store/manipulate data through various software programs, spreadsheets and databases.
May coordinate and schedule external and internal meetings, training activities, seminars, etc.
Frequent interaction with customers, association departmental staff and management. Occasional interaction with Farm Credit Bank of Texas staff. Occasional interaction with area professionals including real estate agents, commercial bankers, and others who deal with the association in the normal course of business.

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